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Frequently Asked Questions

[collapsible title=”How do I create a CAN (Cure Angelman Now) fundraising page?”]

Visit the “Fundraise” tab on the navigation bar at the top of this website. Click the “Getting Started” button. Be sure to explore the drop-down menu on the Fundraise tab. You’ll find lots of great ideas to help you achieve success with your fundraising efforts.

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[collapsible title=”When can I order the prize(s) I earned as a 2020 CAN Team member?”]

Prior to Nov. 1, CAN Team members will receive an email at the address provided when they registered their CAN page at cureangelman.wpstagecoach.com/can/fundraise (see Step 1). Visit cureangelman.wpstagecoach.com/can/incentives to learn more.

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[collapsible title=”Do I need to create a 2020 CAN page, or can I keep using the one I have?”]

Supporters who want to earn incentives need to create a 2020 CAN page.

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[collapsible title=”How do I create a 2020 CAN page if I already have an account?”]

If you are already registered on Everyday Hero, take these steps to create your 2020 CAN page. 1. Go to this page. 2. Use a new name for your 2020 CAN page title. 3. Fill out every box. Do not use auto fill. 4. Enter you user name and password. 5. You will get a message that says an account already exists, and it will ask if you want to log in. Enter your user name and password. Then, follow the simple instructions, and your new CAN page will be up and running!

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[collapsible title=”I have already created a CAN fundraising page. How do I log in?”]

Go to your sign-in page by clicking this link. Click on the “forgot password” button if you can’t remember your password. If you still have questions, please contact hello@everydayhero.com. We are happy to help!

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[collapsible title=”I can’t find my CAN page.  How can I access it?”]

Click on this link to find your CAN fundraising page. You just need to know if you set it up through the Everyday Hero program (newer) or eTapestry. Here’s an example of an Everyday Hero page, and here’s an example of an eTapestry page. CAN pages are also listed on our FAST League page.

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[collapsible title=”I lost the password to my CAN page. What should I do?”]

Go to your sign-in page by clicking this link. Then, click on the “forgot password” button. If you are still having trouble, send an email to help@everydayhero.com.

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[collapsible title=”Who should I contact if I have tech issues with my CAN page?”]

Reach out to our support team at hello@everydayhero.com or at 213.293.1133

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[collapsible title=”I’m planning to add an event or activity to help raise money. How do I set up sales, tickets or registration?”]

Contact FAST at CAN@CureAngelman.org.

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[collapsible title=”How do I add offline donations (e.g., checks or cash) to my CAN page?”]

It’s easy to add offline donations to your CAN page.

1. Visit your CAN fundraising page.
2. On the right-hand side of the page, under OFFLINE DONATIONS, click “Add Offline Donations.”
3. A pop-up screen will appear where you will enter the donor’s information and the donation value.
4. Click Add Offline Donation.
5. Enter each donor’s information on your donation form so we can issue a tax receipt to that particular donor. Be sure to include the name of your CAN page on the form next to your name.

Mail the completed donation form and check(s) to:

FAST
P.O. Box 608
Downers Grove, Illinois 60515

Please note, FAST cannot accept cash donations. Please convert all cash donations to a money order or cashier’s check. If you receive several cash donations, you can convert them into one money order or check.

If you write a check to FAST, we will be required to issue a tax receipt to you directly. How does this differ from cash? This will occur because the IRS will consider the donation directly from you and not your donors; as such, you will receive a tax receipt directly from FAST. Additionally, the IRS will consider the money you deposited into your account as income to you and you will be taxed on that income.

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[collapsible title=”Is it possible to make a recurring gift on a CAN page?”]

The best way to schedule a recurring gift is to set it up the donation through FAST, and credit it to a designated CAN page as an offline donation. Contact CAN@CureAngelman.org, and we will help you get started.

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[collapsible title=”Who should I make my check out to?”]

Make checks out to FAST. Please be sure the memo has the name of the CAN page you would like it added to as an offline gift.

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[collapsible title=”Where do I mail checks?”]

FAST
P.O. Box 608
Downers Grove, Illinois 60515

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[collapsible title=”Can a change be made once a donation is processed?”]

Once a donation is processed, it cannot be changed.

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[collapsible title=”Can I mail cash into FAST?”]

We cannot accept cash donations. Please convert all cash donations to a money order or cashier’s check. If you receive several cash donations, you can convert them into one money order or check. Remember to include each donor’s information on your donation form so we can issue a tax receipt to that particular donor. Save a step by encouraging all donors to use your CAN page.

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[collapsible title=”What if a check is made out to me personally?”]

If a check is made out to you personally, endorse the check by signing the back of the check and add, “Payable to FAST.” Include the check with the donation form.

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[collapsible title=”Who receives the tax receipts?”]

The individual/organization listed on the check will be the individual/entity that will receive the tax receipt.

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[collapsible title=”If I am in charge of an event, can I accept all the donations and write one check to FAST?”]

If you write a check to FAST, FAST will be required to issue a tax receipt to you directly. How does this differ from cash? This will occur because the IRS will consider the donation directly from you and not your donors; as such, you will receive a tax receipt directly from FAST. Additionally, the IRS will consider the money you deposited into your account as income to you and you will be taxed on that income.

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[collapsible title=”What is an “in-kind” donation, and can the donor receive a tax receipt from FAST?”]

If a business donates goods and services to your event, that is considered an “in-kind” donation to your event and not to FAST; therefore, FAST would not be able to issue a tax receipt.

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[collapsible title=”What can I use as proof of FAST’s tax-exempt status?”]

You may use FAST’s 501(c)(3) letter and FAST’s W9.

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[collapsible title=”I live outside of the United States. Can I make a donation directly to FAST or a Cure Angelman Now page?”]

Yes, we are proud to say we can accept donations from anywhere in the world. The amount entered for the donation will be processed in U.S. dollars. For example, if you enter “100,” that means you are making a $100 gift in U.S. dollars. Your credit card company will then convert the donation to your local currency at exchange rates and fees determined by your credit card issuer or financial institution.

FAST is based in the United States. You will receive an email receipt for tax purposes. Gifts made from non-U.S. residents may not qualify for tax exemptions. Check the laws in your country.

As diverse as our Angelman community is, we are all united in one goal: a better future for our children. FAST is committed to bringing life-changing treatments to clinical trial within two years, but we need your support. Help us cross the finish line. We are so close.

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If you have a question that is not answered here, please send an email to CAN@cureangelman.es.
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